Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscription purchases and paid services on BuyKenya Business Solutions (“BuyKenya”, “Platform”, “Service”). By completing a payment, you agree to the terms outlined below.

1. General Policy

• All subscription fees are non-refundable unless required by applicable law.
• Refunds are not issued for incorrect package selection, unused services, or early cancellation.
• Cancellation of a subscription does not entitle you to a refund for any remaining period.

2. Exceptions

Refunds may be considered only in the following circumstances:

• Duplicate Payments – If you are charged more than once for the same transaction.
• Technical Errors – If a system or gateway error results in failed service delivery.
• Legal Requirements – Where consumer protection laws mandate a refund.

3. Cancellation Requests

• Users may cancel their subscription at any time via their account dashboard.
• Cancellations take effect immediately, and listings associated with the package will be unpublished.
• No partial refunds are provided for unused subscription periods.

4. Refund Process

• Refund requests must be submitted within 7 days of the original transaction.
• Requests should be sent to info@buykenya.org with proof of payment.
• Approved refunds will be processed via the original payment method (M-Pesa/Pesapal or card).
• Processing time may take up to 14 business days.

5. Non-Refundable Services

• Advertising or promotional services purchased on the Platform.
• One-time setup or customization fees.
• Expired or fully utilized subscription packages.

6. Contact

For refund or cancellation inquiries, contact us at info@buykenya.org or call +254 754 252 520 / +254 757 234146.

Last updated: April 27, 2026