Billing Policy

This Billing Policy governs how subscription fees and service charges are invoiced and collected on BuyKenya Business Solutions (“BuyKenya”, “Platform”, “Service”). By purchasing a package or using paid services, you agree to the terms outlined below.

1. Invoicing

• Invoices are generated automatically upon subscription purchase or renewal.
• Invoices include package details, billing period, and total amount due.
• Invoices are sent to the email address associated with your account.

2. Billing Cycles

• Startup – billed annually at KSh 1,500.
• Standard – billed annually at KSh 5,000.
• Corporate – billed annually at KSh 50,000.
• Lifetime – billed once at KSh 500,000.

All subscriptions are prepaid. Listings and services are activated only after successful payment.

3. Accepted Payment Methods

• M-Pesa via Pesapal – integrated with WooCommerce for secure mobile payments.
• Debit/Credit Cards – Visa, MasterCard, and other supported cards via Pesapal.
• Other Pesapal Options – bank transfers and supported wallets where available.

4. Late or Failed Payments

• Failure to complete payment will result in suspension of listings until payment is received.
• BuyKenya reserves the right to terminate accounts with repeated failed payments.

5. Refunds & Adjustments

Refunds are governed by our Refund & Cancellation Policy. Adjustments to invoices may be made in cases of duplicate payments or technical errors.

6. User Responsibilities

• Ensure your billing information is accurate and up to date.
• Maintain sufficient funds or credit to complete transactions.
• Retain copies of invoices and receipts for your records.

7. Policy Updates

BuyKenya may update this Billing Policy at any time. Continued use of the Service after changes means you accept the revised policy.

8. Contact

For billing inquiries, contact us at info@buykenya.org or call +254 754 252 520 / +254 757 234146.

Last updated: April 27, 2026