Frequently Asked Questions (FAQs)

Our Terms & Conditions outline the rules for using BuyKenya.org, including account responsibilities, listing requirements, and compliance with Kenyan law.

The Privacy Policy explains how we collect, use, and safeguard your personal information. We process data lawfully and never share sensitive details without consent.

Our Safety Policy provides general and specific tips to protect yourself when buying, selling, or engaging with services. Always meet in safe locations and avoid prepayments.

The Payment Policy explains accepted methods (M-Pesa via Pesapal, cards, and wallets), billing rules, and security measures. Payments must be completed before listings go live.

Our Refund & Cancellation Policy states that fees are generally non-refundable, except in cases of duplicate payments, technical errors, or legal requirements.

The Billing Policy clarifies invoicing, billing cycles for each package, and user responsibilities. All subscriptions are prepaid and invoices are emailed automatically.

Yes. Our Cookie Policy explains how cookies are used for login sessions, analytics, and advertising. You can manage cookies in your browser settings.

The User Content Policy sets rules for listings, images, and descriptions. Prohibited content includes counterfeit goods, offensive material, and misleading claims.

The Advertising & Promotion Policy explains featured listings, banner ads, and sponsored content. All ads must comply with our content standards and are prepaid via Pesapal.

Our Community Guidelines encourage respectful communication, honest listings, safe transactions, and positive engagement. Violations may result in account suspension.